Rapid retail change
At the moment, home delivery of online purchases is the fastest growing segment of retailing.
Next year, however, click and collect growth is set to overtake that of home delivery. At least in Britain, the world’s leading market for click and collect.
Two other important retail changes were also reported in the Financial Times on 22nd April.
One was UK trials of temperature controlled shopping lockers by Asda and Waitrose, something which I’ve seen is already commonplace in Japan.
The other was the swift expansion of drive-through collection points beyond France, with Asda planning the service to be available at half its UK outlets by the end of 2014.